privacy policy

NextBioPeptides (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit nextbiopeptides.com or place an order with us.

Information We Collect

We collect information you provide directly and data gathered automatically through your use of our website:

Personal Identifiers: Full name, email address, billing and shipping address, phone number.
Payment Data: We do not store card details. Payments are processed by PCI-DSS-compliant third-party providers.
Account Information: Username, password (hashed), and order history if you create an account.
Technical Data: IP address, browser type, device identifiers, pages visited, referral URLs, and session duration via cookies and analytics tools.
Communications: Any messages, queries, or support requests you send us via email, contact form, or WhatsApp.

How We Use Your Information

To process, fulfil, and communicate about your orders.
To send transactional emails (order confirmations, shipping notifications, COA delivery).
To respond to customer service enquiries in a timely manner.
To improve website functionality and user experience through analytics.
To send marketing communications where you have given consent (you may opt out at any time).
To comply with applicable legal obligations, including fraud prevention.

Cookies & Tracking

We use cookies and similar tracking technologies to operate our website. These include:

Essential cookies: Required for cart functionality, authentication, and security.
Analytics cookies: Google Analytics and similar services to understand traffic patterns (data is anonymised).
Marketing cookies: Facebook Pixel and related tools to measure advertising effectiveness.

You may manage cookie preferences through your browser settings or by using our cookie consent tool. Blocking essential cookies may affect site functionality.

Data Sharing & Third Parties

We do not sell your personal data. We share information only with:

Shipping carriers — to deliver your order (name, address, contact).
Payment processors — to complete transactions securely.
IT and hosting providers — operating our website and databases under strict confidentiality agreements.
Legal authorities — if required by law, court order, or regulatory obligation.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for seven (7) years for tax and legal compliance. Marketing consent records are retained until you withdraw consent.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to access the personal data we hold about you.
Right to correct inaccurate or incomplete data.
Right to request deletion of your data (“right to be forgotten”).
Right to restrict or object to processing.
Right to data portability (to receive your data in a structured format).
Right to withdraw consent for marketing at any time.

To exercise any of these rights, contact us at support@nextbiopeptides.com. We will respond within 30 days.

Security

We implement industry-standard technical and organisational measures to protect your data, including SSL/TLS encryption, access controls, and regular security assessments. However, no internet transmission is completely secure; we encourage you to use strong passwords and keep your account credentials confidential.

Children’s Privacy

Important: Our website and products are intended solely for adults aged 18 and over engaged in scientific research. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of the site after any changes constitutes your acceptance of the revised policy.